Tuesday, May 11, 2010
Monday, May 10, 2010
Friday, March 12, 2010
Tuesday, February 23, 2010
Telax announced today that Metaswitch Networks, a leading global provider of carrier systems and software solutions, has certified Telax Hosted Call Center as interoperable with the Metaswitch solution. The certification was issued following Telax’s successful completion of a series of intensive interoperability tests with Metaswitch version 7.0 and Telax Hosted Call Center’s ACD 10.3.0.0 SIP protocol.
“This was a priority for our team,” explained Taras Kapanaiko, Vice President of Operations for Telax. “We believe that both of our companies share a commitment to innovation and market leadership. It made sense to drive the interoperability between our two technologies.” Kapanaiko added that a number of existing Telax customers in Canada and the United States rely on Metaswitch solutions.
Incumbent service providers and CLECs can now deploy the integrated Metaswitch and Telax solution to offer their customers an incredible breadth of new functionality like universal ACD, enhanced queuing, real-time agent and queue displays, full call recordings, in-depth reports and even workforce management. “We are pleased to add Telax Hosted Call Center to our business solution suite,” said Stefan Knight, Vice President of Strategic Alliances. “The Telax carrier-grade hosted call center technology is a great match for today’s IP networks.”
Tuesday, December 8, 2009
"SoundBite's multi-channel communications platform is representative of the next evolutionary step in how organizations will communicate with their customers," said Daniel Hong, Lead Analyst of Customer Interaction at Ovum. "For the first time, organizations can provide an intelligent, interactive customer experience via text messaging on various levels from tailored automation and agent interaction. The compounded benefits of these technologies in conjunction with other multi-channel communications are very compelling."
"The Q4 2009 release of SoundBite Engage represents the vanguard for proactive customer communications," said Jim Milton, President and Chief Executive Officer of SoundBite Communications. "Our on-demand, multi-channel communications platform ushers in a new frontier in customer communications and enables organizations to create more meaningful customer conversations using any combination of voice, text and email."