Envision Telephony Honored with a 2009 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions Magazine

Envision Telephony, Inc., a leading global provider of workforce optimization (WFO) solutions for the contact center and enterprise announced today that Technology Marketing Corporation (TMC) has named Envision Centricity™ as a recipient of a 2009 IP Contact Center Technology Pioneer Award from its magazine, Customer Interaction Solutions. Customer Interaction Solutions has been the leading publication in the CRM, call center and teleservices industries since 1982. The 2009 IP Contact Center Technology Pioneer Award recognizes companies that have created a groundbreaking, successful IP contact center product or service.

Envision Centricity is a web-based platform that unifies Envision’s core workforce optimization (WFO) solutions for the contact center, including Click2Coach®, the industry’s landmark quality management and coaching tool for optimizing agent and center performance. Envision Centricity provides management with powerful analytics and a consolidated dashboard to gather and aggregate information for proactive, predictive and preventive contact center and enterprise decision-making. With Envision Centricity, customers can easily align contact center key performance indicators with those of the organization with flexible, personalized and analytics-driven dashboards that “right-size” the amount and types of customer interaction data being captured and displayed. Review the technical details on the Envision web site